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:“Kynsi is dedicated to nurturing moments. Every interaction with our salon must be a pleasant and relaxing experience for the customer. The relationship with the customer does not begin or end at the salon, so it was important to allow our customers a simple, fast and modern way to get to our services. We wanted to eliminate the need to memorize the appointment date and time and enable our customers to receive email and text reminders of the appointment. Besides, Zoyya records the customer's information and the satisfaction with our services. Our customers deserve this."
Answering phones during the service ruins customers' experience and creates stress for employees. With Zoyya, customers do everything themselves and are more satisfied because the app is available to them at any time of day and night. It's easier to find and book the desired appointment time as all free appointments are on hand.
"Soon after we we opened our salon, we began to explore online booking applications. The introduction of such tools was important to us because of the monitoring of our business operations, facilitation of work for everyone at Kynsi, but also as an upgrade of the experience for our customers. We wanted to pay maximum attention to the customer and we did not want to interrupt providing the service to answer the phone. On the other hand, we had to allow our customers to book their appointments.
We found some similar solutions that we were not completely satisfied with because they do not work as well as Zoya. We had a problem with language and some other functionalities.
We recognized Zoyya as an ideal partner, not only because of the functionality the application offers, but also because of the commitment and the vision of the team behind the it. Zoyya wants to bring something new to the market and wants to improve the quality of service. We can say we share the same vision. We recognised a partner who wants to change customers' habits in a positive way and offer them a solution they may not have been aware of, but can benefit greatly from. "
Great customer experience begins even before the treatment itself
“Yes, the customers are very satisfied. They particularly like the fact they can book an appointment any time of day and night, whenever it suits them. They do not have to call, they just log in, look at available appointment dates and times, duration of service and price. It is easier and faster to book an appointment. Nobody likes it when something is hard from the beginning. If you make it harder for your customers to book an appointment, they might postpone doing so, or it can spoil their experience with the salon in advance. Zoyya allows its customers to gain a positive experience even before they come to the salon.”
Better view of services
“Zoyya allows our customers to see all the services we provide so they can easily organize what else they want to do that day. They have a clearer picture of what they were doing, they like this transparency in the application where they can see their past and future appointments and immediately book an appointment for the next time. Zoyya is a very good assistant to us in that sense, almost like another member of our team."
"Zoyya allowed us to eliminate missed calls and thus missed opportunities to provide our services. We don't have to interrupt the treatment anymore and answer calls. It is great for us because it sends reminders to our customers on time, and this is important and necessary in today's busy life. Zoyya also tracks how many times the customer visited us, when and why he/she did not show up. We no longer have to manually write down the services, calculate the duration and time ourselves. We already have a customer profile in Zoyya, so we do not have to remember which treatments our customers need or to write everything manually, we have a lot more statistics and we can track everything. Everything was more or less manual before, and now this part has been improved and digitized. Because it's not just the treatment that matters, the whole experience is important, the complete service, and that they can book an appointment themselves.”
Increasing the number of services per customer
“It is great with Zoyya that customers who used to come only to a permanent nail polish can now see more of our treatments and services through Zoyya, so they also book those services too.
Not only do they come to permanent nail polish , but they also expand the treatment options so they come to face treatments and hair removal, for example.”
We are proud to help providers improve their business and make their jobs easier every day.
If you want to learn all relevant facts about the interesting world of chocolate, it's a good idea to visit the Chocolate Museum Zagreb. This sweetest museum in Zagreb is ideal for group tours, family trips with the kinds, but also for gathering with friends or a romantic date with the loved one. In which ever company you decide to visit it, your visit can be organized with the Zoyya app.
Being overwhelmed with obligations in the salon usually results in delaying the search for modern tools which might help with administration of your business. Salon managers also tend to get into a vicious circle or constant catching-up and stress.... They lose the opportunity to attract new clients, increase revenues, as well as the opportunity to detect "flaws" in their business which are easily solvable. Natalia recognized how much a modern online booking and appointment management system is going to bring her and introduced it in No+vello. Read on to learn about her experiences.
“Kynsi is dedicated to nurturing moments. Every interaction with our salon must be a pleasant and relaxing experience for the customer. The relationship with the customer does not begin or end at the salon, so it was important to allow our customers a simple, fast and modern way to get to our services. We wanted to eliminate the need to memorize the appointment date and time and enable our customers to receive email and text reminders of the appointment. Besides, Zoyya records the customer's information and the satisfaction with our services. Our customers deserve this."
The move to online booking delighted the customers of the hair salon Soba Osoba. More than 80% are now booking their appointments entirely through the Zoyya app and they love it, because now they never forget to book their hair appointment on time.
Tanja Gavran, owner of Bonjour Beauty Salon, introduced online booking a few months ago. Since we regularly analyze Zoyya's impact on our customers' business, we asked Tanja to tell us how Zoyya helped her and how her customers reacted to the new booking method. The results delighted both her and us.
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