Kynsi
-
October 7, 2021

How Zoyya improved the customer experience at the Kynsi beauty salon

“Kynsi is dedicated to nurturing moments. Every interaction with our salon must be a pleasant and relaxing experience for the customer. The relationship with the customer does not begin or end at the salon, so it was important to allow our customers a simple, fast and modern way to get to our services. We wanted to eliminate the need to memorize the appointment date and time and enable our customers to receive email and text reminders of the appointment. Besides, Zoyya records the customer's information and the satisfaction with our services. Our customers deserve this."

Excellent for the employees, even better for the customers!

Answering phones during the service ruins customers' experience and creates stress for employees. With Zoyya, customers do everything themselves and are more satisfied because the app is available to them at any time of day and night. It's easier to find and book the desired appointment time as all free appointments are on hand.

Quality of service

100%
dedicated to the customer during service

Less stress for employees

90%
less missed booking requests

Why did we introduce Zoyya?

"Soon after we we opened our salon, we began to explore online booking applications. The introduction of such tools was important to us because of the monitoring of our business operations, facilitation of work for everyone at Kynsi, but also as an upgrade of the experience for our customers. We wanted to pay maximum attention to the customer and we did not want to interrupt providing the service to answer the phone. On the other hand, we had to allow our customers to book their appointments.

We found some similar solutions that we were not completely satisfied with because they do not work as well as Zoya. We had a problem with language and some other functionalities.


We recognized Zoyya as an ideal partner, not only because of the functionality the application offers, but also because of the commitment and the vision of the team behind the it. Zoyya wants to bring something new to the market and wants to improve the quality of service. We can say we share the same vision. We recognised a partner who wants to change customers' habits in a positive way and offer them a solution they may not have been aware of, but can benefit greatly from. "

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How the clients reacted

Great customer experience begins even before the treatment itself


“Yes, the customers are very satisfied. They particularly like the fact they can book an appointment any time of day and night, whenever it suits them. They do not have to call, they just log in, look at available appointment dates and times, duration of service and price. It is easier and faster to book an appointment. Nobody likes it when something is hard from the beginning. If you make it harder for your customers to book an appointment, they might postpone doing so, or it can spoil their experience with the salon in advance.  Zoyya allows its customers to gain a positive experience even before they come to the salon.”


Better view of services


“Zoyya allows our customers to see all the services we provide so they can easily organize what else they want to do that day. They have a clearer picture of what they were doing, they like this transparency in the application where they can see their past and future appointments and immediately book an appointment for the next time. Zoyya is a very good assistant to us in that sense, almost like another member of our team."

How Zoyya improved our business

"Zoyya allowed us to eliminate missed calls and thus missed opportunities to provide our services. We don't have to interrupt the treatment anymore and answer calls. It is great for us because it sends reminders to our customers on time, and this is important and necessary in today's busy life. Zoyya also tracks how many times the customer visited us, when and why he/she did not show up. We no longer have to manually write down the services, calculate the duration and time ourselves. We already have a customer profile in Zoyya, so we do not have to remember which treatments our customers need or to write everything manually, we have a lot more statistics and we can track everything. Everything was more or less manual before, and now this part has been improved and digitized. Because it's not just the treatment that matters, the whole experience is important, the complete service, and that they can book an appointment themselves.”

Increasing the number of services per customer


“It is great with Zoyya that customers who used to come only to a permanent nail polish can now see more of our treatments and services through Zoyya, so they also book those services too.
Not only do they come to permanent nail polish , but they also expand the treatment options so they come to face treatments and hair removal, for example.”

#testimonials

What other providers say about Zoyya

We are proud to help providers improve their business and make their jobs easier every day.

"Thank you for the app that saved my life literally, such a perfect thing 💜! I want to thank you because it's such a good app, our orders are coming in, and I don't even need to answer the phone anymore."

Natalija Rušovački
Salon manager, Nomasvello

"We've been using Zoyya for a couple of months and we are extremely satisfied. Our clients can make an appointment in just a few clicks. Productivity is on a much higher level, the application is simple, the support from the development team is great. The app is getting better by the day. I highly recommend it!"

Marin Marinović
Owner, Fizionova

"Simplicity and transparency are crucial. Our clients can easily review our availability and prices, and book at any time. This is essential for us and our customer satisfaction."

dora
Ljiljana Perkov
Salon owner, Dora 98

"Zoyya is very simple, the biggest benefit definitely being the support we have at all times. Although the application is universal, it's also tailored to our specific needs. Highly recommended!"

Mirta Jurčević
Salon owner, Miju

"Zoyya has made things so much easier for us. Everything is much clearer, simpler, people can make an appointment whenever they want, and we have total control over empty time slots. I would recommend it to everyone because the future of business is online!"

Ljiljana Kasun
Salon owner, Beauty by Brunna

"We want our clients to feel special with us, whatever we do. That's why we chose the best online scheduling app. I'd recommend Zoyya all service providers. It's easy to use and frees us from the hassle. We're happy, and so are our clients!"

Maja Ivoš
Salon owner, Hypnotic
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#case studies

Results speak for themselves

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Kynsi

How Zoyya improved the customer experience at the Kynsi beauty salon

“Kynsi is dedicated to nurturing moments. Every interaction with our salon must be a pleasant and relaxing experience for the customer. The relationship with the customer does not begin or end at the salon, so it was important to allow our customers a simple, fast and modern way to get to our services. We wanted to eliminate the need to memorize the appointment date and time and enable our customers to receive email and text reminders of the appointment. Besides, Zoyya records the customer's information and the satisfaction with our services. Our customers deserve this."

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Tanja Gavran, owner of Bonjour Beauty Salon, introduced online booking a few months ago. Since we regularly analyze Zoyya's impact on our customers' business, we asked Tanja to tell us how Zoyya helped her and how her customers reacted to the new booking method. The results delighted both her and us.

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