Soba Osoba
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August 17, 2021

How the hair salon Soba Osoba achieved better use of time

The move to online booking delighted the customers of the hair salon Soba Osoba. More than 80% are now booking their appointments entirely through the Zoyya app and they love it, because now they never forget to book their hair appointment on time.

Sintija was looking for a better, more modern solution because the previous appointment management in the notebook wasn't efficient. Read about how Zoyya helped her with this.

"Zoyya fits very well into my business model. I don't take many clients on shift because I have a personalized approach and counseling, a great emphasis on a pleasant atmosphere and complete dedication to the client who is currently in the salon. This, on the other hand, means that I have to plan my income well and take care of adequate calendar occupancy. Zoyya is a great help here."

Profit Planning

90%
better use of time

Repeated visits

50%
More pre-scheduled appointments

Why we introduced the Zoyya app

"We introduced the application for term organization and online ordering for two reasons.

In Room Person we strive to ensure a pleasant atmosphere and provide top service in every aspect of the business. That is why in the middle of the treatment we will not answer the phone call to book an appointment, nor will we leave the client waiting while we respond to Whats App messages. This made it difficult to order clients who wanted an appointment.

On the other hand, typing an appointment into a notebook was not effective. I didn't want to carry a notebook around in my spare time, nor could she be with two people at the same time. I wanted a better, more modern solution."


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How our clients reacted

More than 80% are ordered through the app

"The clients are very pleased. Surely over 80% of them are ordered entirely through the app because they realized that they get an appointment more easily and that it is convenient for them. They stopped calling and sending all kinds of messages via Whats App. They now see all their past and future appointments transparently, quickly and easily accessible in their phone. They also get reminders of the term, which is great for them and for us. They don't forget about the term, and therefore I don't waste the time I could have given someone else."

New clients who fit into the philosophy of Room Person

"Although this was not my first goal, I noticed that new clients were coming through Zoyya. As I have a prominent profile among other salons there, women search, like the picture, look attractive and order. Since ordering is mandatory with me, Zoyya has proven to be a good channel for the influx of new clients who appreciate this way of working. Therefore, I get clients who fit into the philosophy of business and it is easier to achieve long-term satisfactory cooperation."


What results did we get

More arrivals per client and better service

"Instead of putting effort into marketing and attracting new clients, I prefer to work more and better with existing loyal clients. When clients have an ordering app on their phone, while I finish her treatment we can arrange for the next appointment and she books it immediately. So it can not happen that in 4 weeks she fails to get an appointment because we are busy and it is only the turn of the 5th week angry because for 10 days she walks with a growth or I sit with the hairs that have broken out. I noticed that in this way instead of 10 times a year, a certain client comes 13 times. In addition, I achieve better results with their hair, because we maintain better continuity of care."

Better organization and less stress

"Now I finally have all the times on my calendar available whenever I want. It's a very practical thing to have everything on your phone. I used to type in a notebook that I didn't carry outside the salon, so I had to wait to come to the salon and see the available appointments, and that made me nervous. Other employees also have access to the app on their phone, so now everyone important always has a business overview. There's a difference in the organization."

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What other providers say about Zoyya

We are proud to help providers improve their business and make their jobs easier every day.

"Thank you for the app that saved my life literally, such a perfect thing 💜! I want to thank you because it's such a good app, our orders are coming in, and I don't even need to answer the phone anymore."

Natalija Rušovački
Salon manager, Nomasvello

"We've been using Zoyya for a couple of months and we are extremely satisfied. Our clients can make an appointment in just a few clicks. Productivity is on a much higher level, the application is simple, the support from the development team is great. The app is getting better by the day. I highly recommend it!"

Marin Marinović
Owner, Fizionova

"Simplicity and transparency are crucial. Our clients can easily review our availability and prices, and book at any time. This is essential for us and our customer satisfaction."

dora
Ljiljana Perkov
Salon owner, Dora 98

"Zoyya is very simple, the biggest benefit definitely being the support we have at all times. Although the application is universal, it's also tailored to our specific needs. Highly recommended!"

Mirta Jurčević
Salon owner, Miju

"Zoyya has made things so much easier for us. Everything is much clearer, simpler, people can make an appointment whenever they want, and we have total control over empty time slots. I would recommend it to everyone because the future of business is online!"

Ljiljana Kasun
Salon owner, Beauty by Brunna

"We want our clients to feel special with us, whatever we do. That's why we chose the best online scheduling app. I'd recommend Zoyya all service providers. It's easy to use and frees us from the hassle. We're happy, and so are our clients!"

Maja Ivoš
Salon owner, Hypnotic
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